Privacy Policy

2) Scope

This Privacy Policy applies to the Website and to communications you initiate with us (for example, by submitting the contact form on the homepage or emailing us). It does not cover third-party websites that you may reach via external links.

3) Eligibility

The Website is intended for general audiences. If you contact us, please provide information that is relevant to your request. Do not include sensitive details in free-text fields.

4) Data we collect

4.1 Data you provide

• Contact form details: full name, email, subject, message; phone is optional.
• Email communications: information you include when you write to us directly.
• Service context: device and home setup context you voluntarily share, limited to what is needed to understand your request.

4.2 Data collected automatically

• Basic technical data: approximate IP-derived location (country/region), browser type, device type, and pages visited.
• Performance cookies: used to remember basic preferences and support site performance features (see Cookies section).

5) Purposes of processing

• To respond to your inquiries and provide requested information.
• To maintain and improve the Website (stability, performance, security).
• To prevent abuse and protect the Website from automated or malicious behavior.
• To manage operational communications (confirmation messages, follow-ups you request).

6) Cookies and similar technologies

We do not embed external map widgets or external analytics scripts on this Website. Cookie handling is implemented locally.

6.1 Cookie categories

• Required (“performance”): helps the site run smoothly and remember essential preferences.
• Optional: if we add optional categories in the future, we will update this policy and provide controls where applicable.

6.2 How cookies are loaded

The cookie script is set to load only after you scroll (a lightweight approach intended to reduce initial page load work). You can manage cookie preferences using controls provided by the cookie script when it is available on the page.

7) Sharing and disclosure

We do not sell personal data. We may share limited data only when it is necessary for the following:

• Service providers that help us operate the Website and communications (e.g., hosting, email delivery). They are expected to handle data securely.
• Legal requirements if we must comply with applicable law, a lawful request, or to protect rights and safety.
• Business changes (reorganization) where data may transfer as part of the operation, with reasonable safeguards.

8) Data retention

We retain inquiry data for as long as needed to respond, maintain records of communications, and meet legal or operational obligations. Retention periods vary depending on the type of data and context. We aim to avoid keeping data longer than necessary.

9) Your rights and choices

Depending on your location and applicable law, you may have rights related to your personal data, such as:

• Access to the data we hold about you
• Correction of inaccurate data
• Deletion (where applicable)
• Restriction or objection to certain processing
• Opt-out from marketing communications (if any are sent)

To make a request, contact us using the details in the “Contact details” section. We may ask for reasonable verification to protect your data from unauthorized access.

10) Security

We use reasonable measures to protect data (access controls, secure handling practices). No method of online transmission or storage is risk-free; please share only what is necessary for your inquiry.

11) International transfers

If service providers process data outside Japan, we aim to apply safeguards appropriate to the context, such as contractual protections and vendor review.

12) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the Website or legal requirements. The effective date at the top will be updated when changes are published.